Xichai carries out the “3.15†core service
Careful core service considerate This time, Xichai carried out the “Core Service—Superiority, Lean, Sincere, and Xichai Service on Your Side†during the consumer rights day of March 15th. The service protection activities are mainly for Aowei, Hengwei and Conway brands. user. Xichai carried out careful arrangements and elaborate arrangements for this event. It sent additional professional and technical personnel to sit in the 400 service hotline to promptly answer technical questions raised by users and guide users to properly maintain and maintain the engine . The service station strictly enforces the 24-hour on-duty system, and ensures that after receiving the information of the Xichai service order or the user requesting the service, it will make a response within 30 minutes, and the service and disposal will be completed and closed-loop at the first time. Xichai also explicitly requested that “medical checkup†services be used during the event to help users check engine operating conditions, ensure normal operation of vehicles and machinery, continuously improve work processes, shorten service hours, and improve the quality and efficiency of service work. It is reported that in order to enable users to feel Xichai's core services. In 2015, Xichai launched the Smart Xichai APP. In 2016, it also upgraded and changed the version, and launched the Smart Xichai APP 2.0 version, which realized the interconnection of after-sales services. The service process is completely transparent to the user, one-button solution for repair appointment, one-key service progress, one-click service for various requirements, one-button complaint for user dissatisfaction, and one-click evaluation for service experience; “car caregiver, car steward, driving expert†The application realizes the user's comprehensive understanding of the driving state of the vehicle, the automatic reminding of the vehicle maintenance, the automatic upload of the vehicle fault, and the automatic analysis of the driving behavior, allowing the user to fully experience the convenient service, shorten the service time, improve the service quality, and obtain more The value-added services. Lean service customer satisfaction "Xichai's service is really a cow. The service is so timely. With such a high-quality service team, the Xichai engine will be enthusiastically sought after by the users." In early March, in a company in Xuchang City, Henan Province, the driver Xu Master firmly grasped the tin. Shi Haihua, Service Manager of Chai Henan Division, gave a thank-you note. It turned out that after a malfunction of his JAC truck carrying the Xichai 4DLD-17E4 engine, Xi Hai service manager Shi Haihua arrived at the scene on the morning of March 9 at 1 am and he immediately arrived at the scene to handle the problem. After repeated inspections and diagnosis, it was found that the original line was the cause of the flameout of the engine, so it quickly repaired the meticulous service and solved the problem in real terms, winning a good reputation from the company. According to Xu Qiang, the service manager of the Sichuan-Tibetan Sales Department of Xichai Sales Co., Ltd., in order to ensure the improvement of Xichai's service satisfaction, before the '3.15', Xichai focused on training and evaluation of service personnel at each service station in the region, selecting a number of excellent The service personnel participate in the '3.15' service protection activities to further enhance the Xichai core service brand. Sincere service users rest assured “The Jiangsu region has already done a good job of preserving the spare parts and overall machine reserves in advance to avoid delays in repairing due to missing parts.†Hua Zhen, service manager of the Jiangsu division of Xichai Sales Co., Ltd., said that they will strengthen and complete the vehicle. Plants and OEMs stationed abroad, docking, information linkage, and jointly solve the market service issues. In order to enable Wuxi's customers to purchase cars without any worries, Xichai Services strives to create “four eases†to ensure that services are in place: First, network support is assured. Xichai has 1,918 authorized service outlets throughout the country to provide after-sales service for Xichai products. The second is the assurance of accessories. Xichai has set up 27 centrally controlled accessories, 59 first-tier accessories, 32 accessories franchised stores, and more than 300 accessories special distribution departments. Perfect parts distribution network and smooth parts supply channels can fully meet the needs of user accessories. The third is technical support and reassurance that the five national service training work has been completed. There are 1,127 service stations that have mastered the country's five maintenance service capabilities. Personalized customized training is currently under way. The fourth is quick response and confidence. Users can make service requests through various channels to get Xichai’s fast service response. "Core Care Service" has won users. According to the survey, the user loyalty of Xichai has reached more than 80%, and Aowei Engine's brand loyalty has reached more than 90%. Bimetallic Quality Screw and Barrel
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FAW Xichai Core Service 
Xichai staff serves the users 
Xichai service personnel perform physical examination services for the engine
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